Welcome to Doll Distributing LLC. By using our website, requesting information, placing orders, or entering into a wholesale distribution agreement with us, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services or site.
1. Acceptance of terms
These terms govern your use of our website and the general framework for our distribution services. A separate written distribution agreement, account application, order confirmation, or similar contract signed or accepted by you and Doll Distributing LLC ("we," "us," "our") controls specific fees, scope, delivery schedules, product terms, and duties for each account. If that agreement conflicts with these terms on a particular point, the account-specific agreement prevails for that service.
2. Services we provide
We offer wholesale distribution services, which may include, depending on your agreement:
- Wholesale product distribution to licensed retail and on-premise business accounts
- Scheduled route delivery and recurring distribution support
- Warehouse order fulfillment, picking, staging, and loading
- Account management, ordering support, and delivery coordination
- Inventory and product availability communication
- Customer communication regarding orders, deliveries, routes, billing, and account matters
We perform services in accordance with applicable Iowa law, federal requirements where applicable, licensing rules where applicable, and the terms of your distribution agreement.
3. Customer responsibilities
Customers agree to:
- Provide accurate account, delivery, contact, ordering, and billing information
- Maintain valid licenses, permits, and authorizations required for their business and product categories
- Ensure orders comply with applicable law and our account policies
- Provide access, receiving instructions, and operational details needed for delivery
- Notify us promptly of changes in contact information, delivery location, or account billing information
4. Fees and billing
- Product prices, delivery fees, accessorial charges, and other costs are set out in your distribution agreement, price list, invoice, or fee schedule
- Unless stated otherwise, fees are earned as described in the applicable agreement or when products are ordered, delivered, or made available per account terms
- Customers remain responsible for costs caused by inaccurate information, unavailable receiving parties, access delays, or order changes after processing where applicable
5. No guarantee of availability
We use professional judgment to manage inventory, routes, and deliveries, but we do not guarantee uninterrupted product availability, specific delivery times, weather conditions, supplier shortages, or third-party delays beyond our reasonable control.
6. Third parties and suppliers
We may coordinate with suppliers, carriers, warehouses, technology platforms, or other vendors as needed. Their terms, warranties, and limitations may apply separately. We are not liable for third-party negligence except to the extent caused by our own failure to exercise reasonable care where required by law or agreement.
7. Website use
- Content is for general information and marketing; it is not legal or financial advice
- You may not scrape, hack, or misuse the site or attempt unauthorized access to our systems
- We may change or discontinue site features without notice
8. Intellectual property
Website text, layout, and branding used by Doll Distributing LLC are protected by applicable intellectual property laws. You may not copy or reuse them without our written permission unless limited fair use applies.
9. Limitation of liability
To the fullest extent permitted by law, Doll Distributing LLC is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, business interruption, or loss of goodwill arising from use of the website or services. Our aggregate liability for claims relating to the website, excluding services governed by a separate written distribution agreement or mandatory law, shall not exceed the greater of (a) the amount you paid us in the three months preceding the claim or (b) one hundred U.S. dollars. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum permitted by law.
10. Indemnity
You agree to indemnify and hold harmless Doll Distributing LLC and its personnel from claims arising from inaccurate account information, unlawful orders, missing licenses or permits, unavailable delivery access, or misuse of the website or services, except where caused by our gross negligence or willful misconduct as finally determined by a court.
11. SMS text messaging
If you opt in to SMS:
- You may receive messages regarding orders, deliveries, route changes, service alerts, payments, and account updates, and with separate consent, occasional promotions
- Message frequency varies; carrier charges may apply
- Reply STOP to opt out; reply HELP for help
- Support: office@dolldist.com or (515) 263-3208
We do not sell phone numbers or SMS opt-in data for unrelated marketing. See our Privacy Policy.
12. Governing law
These terms are governed by the laws of the State of Iowa, without regard to conflict-of-law rules that would apply another state's laws. Venue provisions in your distribution agreement, if any, apply to disputes under that agreement.
13. Changes
We may update these terms by posting a revised version and updating the "Last updated" date. Continued use of the website after changes constitutes acceptance unless applicable law requires additional notice.
14. Severability
If any provision is held invalid, the remainder remains in effect.
15. Entire agreement (website)
For website use, these terms and the Privacy Policy are the entire agreement. Account-specific rights and duties are in your applicable distribution agreement, order terms, invoice, or addenda.
16. Contact
Doll Distributing LLC
1901 DeWolf Street, Des Moines, IA 50316
Phone: (515) 263-3208
Email: office@dolldist.com
By using our website or engaging our distribution services, you acknowledge that you have read and agree to these Terms and Conditions, subject to any separate written agreement for your account or orders.